Learn the process before you ship.发货前，先把流程吃透。

Table of contents目录

1. How to ship Taobao to the USA如何把淘宝商品运到美国
2. How China package consolidation works中国包裹合箱是怎么工作的？
3. Actual vs volumetric weight实际重量与体积重量
4. How to buy from 1688 in the U.S.美国用户如何从 1688 购物？
5. China shopping checklist中国购物清单
6. What to do when a package is delayed包裹延误怎么办？

1. How to ship Taobao to the USA一、如何把淘宝商品运到美国

Taobao sellers only ship to Chinese addresses, so the cleanest path for a U.S. shopper is to set up a personal receiving address in mainland China first, then have Taobao orders delivered to that address. With XtooBox, the steps look like this:淘宝商家只发中国境内地址，所以最稳妥的方式是：先在大陆设置一个个人收货地址，再让淘宝订单寄到该地址。使用 XtooBox 的流程如下：

1. Sign up free and copy your unique China address from the dashboard.免费注册，从云仓后台复制你的专属中国地址。
2. At Taobao checkout, paste the address and use the Chinese name on your ID or a single-character Latin transliteration. Add a working Chinese mobile for delivery confirmation.淘宝下单时粘贴地址，收件人姓名用身份证上的中文名（或拼音），并填一个能接短信的中国手机号用于派送通知。
3. Track inbound parcels on the Cloud Shelf as they arrive. Each parcel is photographed, weighed and assigned a shelf location.包裹到仓后在云货架中跟踪，每件都会拍照、称重并分配库位。
4. When you’re ready, open the AI concierge and ask for a consolidation plan. AI groups eligible items, suggests stripping retail packaging, and quotes the cheapest compliant route.准备发运时，打开 AI 助手请求合箱方案。AI 会分组可合箱商品、提示是否去零售包装，并给出最便宜的合规线路。
5. Confirm the plan, pay in USD by card, and watch the door-to-door tracker through nine plain-language milestones.确认方案、美元刷卡支付，再通过 9 个通俗节点的全链路跟踪查看进度。

See also: How It Works · AI Concierge延伸阅读：使用流程 · AI 助手

2. How China package consolidation works二、中国包裹合箱是怎么工作的？

Each Taobao or 1688 order ships domestically in its own retail box. If you forward them separately, you pay a base international fee per parcel — and most of that fee covers dimensional overhead, not weight. Consolidation merges several eligible parcels into a single international shipment.每笔淘宝或 1688 订单都以独立零售包裹发往中国境内。若分开发运，每件都要支付一笔国际基础费用，其中很大一部分是为尺寸而非重量付费。合箱就是将多件符合条件的包裹合并成一票国际运单。

When you ask for a plan, our AI checks four things before grouping parcels: hazardous or fragile contents, declared value thresholds, retail packaging that wastes space, and the destination country’s import rules. Items that fail any check are kept on the shelf and shipped separately.在您请求合箱方案时，AI 会先做四项检查：易碎/危险品、申报价值上限、是否浪费空间的零售包装、以及目的国进口规则。任一项不达标的包裹会留在云货架上单独发运。

A practical rule of thumb: if you have 3 or more parcels weighing under 10 kg total, consolidation usually pays off. Above 20 kg, the savings narrow because carriers charge by the higher of actual or volumetric weight.一个实用的经验法则：3 件以上、总重在 10 kg 以内时合箱通常更划算；总重超过 20 kg 后节省收窄，因为承运商会按“实际重量 vs 体积重量”取高计费。

3. Actual vs volumetric weight三、实际重量与体积重量

A box of feathers and a box of dumbbells that look the same size on a scale can have very different actual weights — but the same volumetric weight. That’s why international carriers charge by the higher of the two.同样大小的箱子装羽毛和装哑铃，实际重量差异很大，但体积重量相同。这就是国际承运商按“实际重量 vs 体积重量”取高计费的原因。

The standard formula for air freight: volumetric weight (kg) = L × W × H (cm) ÷ 6000. For sea freight, the divisor is 5000 or 10000 depending on the lane. You can preview this in our Shipping Calculator.空运常用公式：体积重量（kg）= 长 × 宽 × 高（cm）÷ 6000。海运除数可能为 5000 或 10000，因线路而异。可在 运费计算器 中预览。

Three ways to lower your chargeable weight: ask the warehouse to remove bulky retail packaging (shoes, small appliances, toys), vacuum-pack soft goods, and choose a single tight box over multiple loose ones.降低计费重量的三个办法：让仓库去除鞋、小家电、玩具等体积大的零售包装；对软商品使用真空压缩；选择单一紧致外箱而非多个松散包装。

4. How to buy from 1688 in the U.S.四、美国用户如何从 1688 购物？

1688.com is Alibaba’s domestic-only marketplace, used by Chinese wholesalers and small factories. Prices are typically 30–60% below Taobao, but the trade-off is that the site is Chinese-only, requires a Chinese mobile number, and most sellers only accept domestic payment methods.1688.com 是阿里巴巴旗下、面向中国国内的批发平台，小型工厂和批发商常用。价格通常比淘宝低 30–60%，但代价是：全中文界面、需要中国手机号、多数商家只接受中国境内支付方式。

For most U.S. shoppers, the practical approach is to use a buying agent or to send a Taobao-style order intake to our AI concierge with a screenshot of the 1688 product page. The AI extracts item, price and seller, drafts the order against your China address and queues the verification step with the seller.对大多数美国用户来说，最实际的做法是：把 1688 商品页截图发给我们的 AI 助手。AI 会识别商品、价格和商家，针对您的中国地址生成订单草稿，并把与商家核验的步骤排入队列。

If you’re ordering factory-direct (e.g. private label, OEM), see our Solutions for sellers for volume lanes and sourcing workflow.如果做工厂直采（贴牌/OEM），请查看我们的卖家方案了解大批量线路与采购流程。

5. China shopping checklist五、中国购物清单

Run this list before you check out at Taobao, 1688, JD or Pinduoduo. Each item is one short click on the AI concierge, but skipping any of them is the most common cause of late or stuck packages.在淘宝、1688、京东或拼多多结账前过一遍这张清单。每一项都能在 AI 助手中一键完成，跳过任何一项都是包裹延误或卡关的最常见原因。

• Confirm the seller ships to mainland China (almost all do) and accepts your payment method.确认商家支持发往中国大陆（绝大多数）并接受你的支付方式。
• Check the item against our Prohibited Items list — batteries, liquids, branded goods often need manual review.对照违禁物品清单——电池、液体、品牌商品通常需要人工审核。
• Use your Chinese address exactly as shown in the dashboard; don’t add extra fields the address bar doesn’t include.地址严格按云仓后台显示填写，不要添加后台地址栏没有的额外字段。
• Keep the inner retail box until you see the arrival photo. If anything is wrong, it’s how you return to the seller.保留零售包装直到看到到仓照片。如有问题可凭零售包装退回商家。
• Forward a screenshot to the AI concierge so the order is auto-entered against your shelf.把订单截图发给 AI 助手，订单会自动入仓到云货架。

6. What to do when a package is delayed六、包裹延误怎么办？

Most “delays” are actually two distinct stages, and the right action depends on which one.大多数“延误”其实分两段，对应不同的处理方式。

Stage 1 — Not yet at the China warehouse.阶段 1：还没到中国仓。 The seller usually takes 1–3 days to dispatch on domestic Chinese carriers. Add 2–5 days for slower sellers. Check the seller’s dispatch promise on the marketplace page; if it has passed, message the seller first (in Chinese — the AI can help translate).商家通常需要 1–3 天通过国内快递发货，慢一些的商家 2–5 天。先查看商品页的商家发货承诺；如已超时，优先联系商家（中文沟通，AI 可帮翻译）。

Stage 2 — At the warehouse or in transit internationally.阶段 2：已到仓或在途。 Open the Track page and look at the milestone timestamp. Air shipments typically show movement every 24–48 hours; sea every 5–10 days. If a milestone has not updated beyond 2× its expected window, write to support@xtoobox.com with the shipment number — we’ll pull the carrier event log and reply with the actual status.打开 跟踪 查看节点时间。空运通常每 24–48 小时更新，海运 5–10 天。如节点超过预期 2 倍时间未更新，请把运单号发到 support@xtoobox.com，我们会调取承运商事件日志并回复真实状态。

Average transit times: see Shipping Policy for current lane-by-lane numbers.平均时效参考：运输政策 提供各线路当前时效。